Dear Patient,

We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

The group holds 4 meetings a year; each lasts about an hour and a half. Our next meeting is on Wednesday 27th June at 7pm.

It is fully supported by the GP partners, one of whom attends every meeting.

Click on the 'Join our Virtual Patient Group' tab if you would like to join.

Many thanks for your assistance

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The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

Complete the Patient Group Sign-up Form Online

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

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The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

DRS HISCOCK GUPTA ZIN GALE KHAN ROSE CHANA

PATIENT REFERENCE GROUP CONSTITUTION

 

1)  Name:

The name of the group shall be Dr S C Hiscock & Partners Patient Reference Group

 

2)  Objectives:

The objectives of the Group shall be to represent the patients of the practice, to gather and collate opinion from patients via a range of sources, and to comment and offer opinion on these views to representatives of the practice, to encourage development and quality of health promotion and health care services; to achieve this aim by liaising with the doctors and staff, other community health workers, Health Authorities and other persons or organisations concerned with health care.

The Group shall be non-party in politics and non-sectarian in religion, and shall be formed using the best principles of equality and diversity. The Group and the practice will make every effort to ensure that the constituent elements of the Group are representative of the practice patient demographic, with a range of patient interests represented.

The Group shall have power to affiliate to the National Association of Patient Participation Groups and to other organisations with similar objectives.

 

3)  Membership:

This shall be open to any patient of the practice.  Removal of a patient from the practice list, for whatever reason, will disqualify continuing membership of the group. The practice and the Group may approach individual patients for potential membership.

 

4)  Meetings:

The group will meet at least 4 times a year.

The chair will be elected annually by members of the group and in the chair’s absence a floating chair will be voted in on the night.

The practice will ask the group for feedback on service development and provision.

The practice will discuss the outcome of the annual survey with the group.

A practice newsletter will be produced at least twice a year with input from the group.

When the practice leaflet is due for updating, the content will be reviewed with the patient group.

 

5)  Minutes:

Minutes shall be kept and the Secretary shall enter a record of all proceedings and resolutions.

Notices of meetings, minutes of meetings and information on the group’s activities will be displayed in practice waiting room and website.

This constitution was adopted as the Constitution of the Drs Hiscock Gupta Zin Gale Khan Rose Chana PRG at a meeting of the founding Committee at Rushbottom Lane Surgery, 91 Rushbottom Lane, Benfleet Essex SS7 on 8th March 2012

PATIENT REFERENCE GROUP MEETING

Thursday 8^th March 7pm

 

Attendees: Dr S C Hiscock, Mrs W Atkin, Mrs J Reeves, Mrs H Barton-Brown, K Sadler, J Williams

Apologies:  Mrs B Egan, Mr M Murphy

 

1)  Chairperson

Request for a volunteer as practice feels that the chair should be a patient as it is the patient’s meeting. Dr Hiscock chaired this meeting, will request a chair for the next.

 

2)  Patient Reference Group Constitution

The Patient Reference Group Constitution was agreed.

Discussed that we can change this at any time at a later date. A copy will be mailed to all the other members.

This will be posted on our website www.rushbottomlanesurgery.co.uk.

 

3)  Survey

Survey was given out by receptionists and placed on our website. PCT also carry out surveys, GPAC survey. Discussed the option of GPs giving the survey to patients. Dr Hiscock not in favour of this as it would not be a random selection. It could be thought that GPs cherry pick the patients. This survey is a starting point of which we find where we need to improve.

We discussed the results for the survey and overall we are very happy.  The following were discussed as a result of the survey:

• Members impressed with receptionists manner.
• The old 0870 number still exists. KS to look into this. Should not be used, more expensive than 0844 number.
• Telephone appointments: KS to advertise more. JW check leaflet and website.
• Pre-bookable appointments: KS to advertise more
• Online Bookings: changing system, will be possible then.
• Personal list in operation, GPs like to see their own patients. When a new patient registers, they are allocated a GP. Patients like to see the same GP, unless an emergency. Older patients feel safe with seeing the same GP for continuity of care.
• Waiting time before seen: depends on which GP. Normal appointment time is 10 mins, if more than 1 problem, receptionists should be made aware so more than 1 app can be booked.
• Extended Hours: KS to advertise more as the survey shows patients are not aware of the early morning and late night appointments.
• Members happy with the patient advice leaflets they are given.
• Nurse appointments:  the receptionists can advise a patient if a nurse can deal with their problem.
• Nurses and mainly Health Care Assistants do 'Well Person' check ups. We are also inviting people for their NHS Health Checks age 40 – 74.
• More women completed survey than men.
• Car Park: not within our control to expand.
• 0844 number: Government considering issuing new guidelines re these numbers. If call made from a BT line, normal rate applies.
• New 111 number:  This new number will be introduced to triage local NHS health services when it’s less urgent than 999. Your call will be triaged, they decide if an Ambulance, walk in centre, Dr visit or to see your GP is the best course of action.
• Appointment Text reminders: with the new system this will be a possibility.
• DNA: The practice write to patients who frequently 'Do Not Attend' their appointments.
• Will not do more than 4 surveys a year.

 

4)  Next Meeting: Before the next meeting, all members will be asked if there is anything they would like to discuss which will be added to the Agenda. The Agenda will be distributed before the meeting.

 

5)  Summary Care Record: basic information is uploaded to the spine, Name, DOB, Medication and allergies.

 

6)  Electronic Prescribing: currently on hold

 

7)  Pharmacy: Having a pharmacy here is not viable. Would have to be open for most of the day. Would not help with parking situation.

 

8)  Newsletter: A newsletter is in the process of being created.

 

9)  The minutes, constitution and results of the survey will be given to the members for approval prior to publication. We will also provide some stats for the whole practice to go with it, male/female and age groups etc.

 

Date of Next meeting: To be arranged for 3 months time.

 

Chairperson for next meeting: Volunteer required.

 

Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use this form for complaints - these should always be directed to the Practice Manager

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